To our valued Leidos candidates:

Coronavirus is on everyone's mind with the effects being felt around the world. The markets are volatile, and we're all concerned for the health and safety of our families, friends, and colleagues. Please know that we're taking all necessary measures to safeguard our employees, customers and the communities in which we live, including following all recommended best practices around social distancing.

With that in mind, in an abundance of caution, we are canceling all face to face career events, such as job fairs and open house events. In the coming days and weeks, we will be hosting career events virtually, using our online chat tools so that we may continue our hiring practice safely and securely. You can find available virtual career events at https://career-events.leidos.com.

We are using telephone meetings and online chats via Brazen to conduct interviews and hiring discussions, and we are offering options for video interviews so that you can have a virtual face to face meeting with your potential new leader. We do not conduct interviews or extend offers via text or chat based social media, such as WhatsApp or MySpace.

Leidos will never ask you to provide payment-related information at any part of the employment application process, nor will Leidos ever advance money as part of the hiring process. And Leidos will communicate with you only through emails that are generated by Leidos.com automated system. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to Chris Scalia, Leidos’ Senior Vice President of Talent Acquisition, at [email protected].

As a company, as a country, as a world, we have confronted challenging moments before. We are confident that, guided by our values and the strength of our community as well as the commitment we have to the important work we do each day, we will find our way through this time together. We will do this with the care and concern for one another and the common good that defines. Please keep those impacted by the virus in your thoughts.

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Job #: R-00013916
Location: Indianapolis, IN
Category: Testing and Quality Assurance
Schedule (FT/PT): Full Time
Travel Required: Yes, 10% of the time
Shift: Day
Potential for Telework: No
Clearance: Other Clearance
Referral Eligibility: Ineligible
Group: Civil

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Description

Job Requisition:

Quality Assurance Specialist

Job Description:

The Federal Trade Commission (FTC) Infrastructure Management & Support Services (IMSS) program supports the FTC Bureau of Consumer Protection in protecting consumers and enforcing consumer protection laws through a set of integrated Information Technology (IT) services. This Task Order will help ensure the effective operations and maintenance of the Information Communications Technology (ICT) infrastructure.  Based in Indianapolis, the Quality professional will function independently through the Mission Assurance organization to define, implement, and maintain an independent Quality Assurance function and a Quality Management System (QMS) that must meet ISO 9001 standards and its performance standards.  Quality will also support investigations, propose and assist in implementing improvements in process efficiencies and Information Technology Infrastructure Library (ITIL) compliance, as well as infrastructure modernization through technology and cloud services.

Primary Responsibilities

  • Establish and Maintain a Quality Program in accordance with Program Quality Requirements
  • Interface to Internal & External Customers (PMs, Functional Leads, Leidos internal stakeholders)
  • Program Surveillance Service/Product Delivery (QA/QC) / (i.e., in-process reviews, work product reviews, test compliance, participate in ERB/CCB, and ROMB), perform process audits, Contract Data Requirements List (CDRL) review/approvals, etc.)
  • Perform and Support Industry Quality Standard Assessments (i.e., Preparation & Compliance to ISO, ITIL)
  • Early Identification of Risks/Issues (Services/Operations, Supplier Mgt, Testing, etc.)
  • Operational Excellence/Continuous Service Improvement (Structured Improvement Activities – SIAs)
  • Metrics Management (Collect, Track, Analyze, Report Performance Data & Customer Satisfaction feedback/recommend improvements)
  • Issue Management (i.e., perform root cause analysis, report Customer Quality Escapes, Lessons Learned)
  • Support Proposals (Write to Quality & Performance Requirements)

Basic Qualifications

  • Experience in Quality Assurance/Quality Control of Quality Management Systems.
  • Experience in Service Level/Metrics Management
  • Knowledge of Lean-Six Sigma/Continuous Service Improvement
  • Must be Self-Motivated and Possess Strong Organizational and Communication Skills.
  • Bachelor’s Degree from an Accredited College in a Related Discipline and 4 – 8 years of prior relevant experience.

Preferred Qualifications

  • Information Technology Infrastructure Library (ITIL) Trained
  • Previous IT Service Operations experience
  • Ability to work in a dynamic team environment and participate/facilitate improvement events
  • Knowledge of International Organization for Standardization (ISO)

External Referral Bonus:

Ineligible

Potential for Telework:

No

Clearance Level Required:

Other Clearance

Travel:

Yes, 10% of the time

Scheduled Weekly Hours:

40

Shift:

Day

Requisition Category:

Professional

Job Family:

Testing and Quality Assurance

2000

Civil

Leidos

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.19 billion for the fiscal year ended December 28, 2018. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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